Refund policy
Last Updated: September 4, 2026
This Return & Refund Policy applies to purchases made through Charmizd, operated by Hangzhou Fadai Technology Co., Ltd.
We want you to be satisfied with your purchase. If there is an issue with your order, please contact us and we will do our best to assist you.
30-Day Return Policy
Eligible products may be returned within 30 days after the date you receive your order.
To qualify for a return, the product should generally be unused, unworn where applicable, and returned in substantially the same condition in which it was received, together with the original packaging, accessories, manuals, and other included items where applicable.
How to Request a Return
Before returning any product, please contact us at:
Please provide:
- Your order number
- The item you would like to return
- The reason for the return
- Photos where the product is damaged, defective, or incorrect
If your return is approved, we will provide return instructions and the appropriate return address.
Please do not send returns to our registered business address unless our customer service team specifically instructs you to do so.
Unauthorized returns may not be accepted.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
We may request photos or other information to verify the issue.
Where appropriate, we may offer a replacement, refund, or another reasonable solution.
Non-Returnable Items
Certain products may not be eligible for return for hygiene, health, safety, personalization, or other reasons permitted by applicable law.
Non-returnable items, where applicable, will be identified on the relevant product page or communicated before purchase.
Return Shipping Costs
For returns caused by a change of mind or other customer-related reasons, return shipping costs may be the customer's responsibility unless otherwise required by applicable law.
If a return is required because we sent an incorrect, damaged, or defective product, we will determine the appropriate solution based on the circumstances.
Refunds
Once we receive and inspect an eligible return, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original payment method.
Please allow additional time for your bank, card issuer, or payment provider to process and post the refund.
Original shipping charges may be non-refundable except where required by applicable law or where the return results from our error.
Order Cancellations
If you wish to cancel an order, contact us at:
as soon as possible.
Orders that have already been processed, fulfilled, or shipped may not be eligible for cancellation.
Company Information
This Return & Refund Policy is provided by:
Hangzhou Fadai Technology Co., Ltd.
Company Registration No.: 91330182MAKDKYUR97
Registered Address:
Apartment 103-91, Unit 2, Building 2, No. 89 Zhijiang Road,
Xiaya Town, Jiande City, Hangzhou, Zhejiang Province 311606, China
Customer Support Email:
Nothing in this policy is intended to limit any mandatory consumer rights available to you under applicable law.