Privacy policy

Last Updated: September 4, 2026

This Privacy Policy describes how Charmizd, operated by Hangzhou Fadai Technology Co., Ltd. ("we," "us," or "our"), collects, uses, shares, and protects personal information when you visit our website, use our services, make a purchase, subscribe to a recurring order, or otherwise communicate with us.

1. Information We Collect

Depending on how you interact with our website, we may collect information such as:

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Order and transaction information
  • Subscription information
  • Payment-related information
  • Account information
  • Customer service communications
  • Device and browser information
  • IP address
  • Website usage and interaction information
  • Cookie and similar technology information

Payment information may be processed directly by third-party payment providers. We may not directly store complete payment card details.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders
  • Process recurring subscription payments
  • Manage subscriptions and renewals
  • Arrange shipping and delivery
  • Provide order confirmations and tracking information
  • Communicate with customers
  • Provide customer support
  • Handle returns, refunds, and disputes
  • Maintain and improve our website and services
  • Detect and prevent fraud, abuse, or security incidents
  • Comply with applicable legal obligations
  • Send marketing communications where permitted and where you have provided any required consent

3. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics technologies, and similar tools to operate the website, remember preferences, understand website usage, improve our services, and support advertising or marketing activities.

Depending on your location, you may be able to manage certain cookie preferences through our website's cookie consent or privacy settings.

4. How We Share Information

We may share personal information with trusted third parties that help us operate our business, including:

  • E-commerce platform providers
  • Payment processors
  • Subscription management providers
  • Shipping and logistics providers
  • Warehousing and fulfillment partners
  • Customer support providers
  • Analytics providers
  • Advertising and marketing service providers
  • IT, security, and hosting providers
  • Professional advisers and authorities where required by law

We share information only as reasonably necessary for the relevant business or legal purpose.

5. International Data Transfers

Because we operate internationally and use service providers in different countries, your personal information may be processed in countries outside your country of residence.

Where required by applicable law, we take reasonable measures designed to protect personal information transferred internationally.

6. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, manage subscriptions, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

7. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Object to or restrict certain processing
  • Request a copy of certain personal information
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing communications
  • Exercise other privacy rights available under applicable law

To submit a privacy request, please contact us at [SUPPORT EMAIL].

We may need to verify your identity before completing certain requests.

8. Marketing Communications

If you receive promotional emails from us, you may unsubscribe by using the unsubscribe link included in the message or by contacting us.

You may still receive non-promotional communications related to your orders, subscriptions, account, customer service requests, or other transactions.

9. Children's Privacy

Our website and services are intended for general audiences and are not directed toward children.

We do not knowingly collect personal information from children where such collection would be prohibited by applicable law.

10. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technologies, or legal requirements.

The updated version will be posted on this page with a revised "Last Updated" date.

12. Contact Us

For questions about this Privacy Policy or our privacy practices, contact:

Hangzhou Fadai Technology Co., Ltd.

Email: support@Charmizd.com

Registered Address:
Apartment 103-91, Unit 2, Building 2, No. 89 Zhijiang Road,
Xiaya Town, Jiande City, Hangzhou, Zhejiang Province 311606, China