FAQs

1. Where do you ship?

We ship to the United States, Europe, and other selected international destinations. Available shipping destinations will be displayed during checkout.

2. How long does order processing take?

Orders are generally processed within 3 after payment is successfully completed.

Processing times may be longer during weekends, public holidays, promotional periods, or periods of unusually high order volume.

3. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when tracking is available.

Please allow some time for the carrier's tracking system to update after your order has been dispatched.

4. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at support@Charmizd.com.

We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, we may no longer be able to modify or cancel it.

5. What should I do if my order arrives damaged, defective, or incorrect?

Please contact us at support@Charmizd.com as soon as possible after receiving your order.

Include your order number, a description of the issue, and clear photos of the product and packaging where applicable. We will review the issue and work with you toward an appropriate solution.

6. Can I return a product?

Yes. Eligible products may be returned within 30 days after you receive your order.

Please review our Return & Refund Policy before sending any item back to us.

7. Do you offer refunds?

Yes. Eligible refunds are issued according to our Return & Refund Policy.

Once an approved refund has been processed, the time it takes to appear in your account may depend on your bank, payment provider, or card issuer.

8. Do you offer subscriptions?

Yes, selected products may be available on a recurring subscription basis.

Unless otherwise stated at the time of purchase, subscriptions renew automatically every 30 days until canceled.

9. How can I manage or cancel my subscription?

You may manage or cancel your subscription through your customer account, the subscription management link provided in your subscription emails, or by contacting us at support@Charmizd.com.

Please make any changes before your next renewal date.

10. Do I need to pay customs duties or import taxes?

International orders may be subject to customs duties, VAT, import taxes, or other charges depending on the destination country and applicable regulations.

Unless otherwise stated during checkout, these charges may be the responsibility of the recipient.

11. How can I contact you?

You can contact our customer support team at:

support@Charmizd.com